Assistify

Assistify is a live chat tool with a built-in AI agent designed for online sellers. It helps answer customer questions, convert visitors into buyers, and handle common support tasks automatically. It's built for businesses that want to provide support that also drives sales.

The AI agent, Aiva, can manage multiple conversations at once. It's trained to detect a visitor's intent, from troubleshooting a problem to asking about a product before buying. You provide it with a knowledge base, and it can connect to e-commerce platforms like Shopify to perform actions such as checking an order's status. The agent automatically detects and replies in your visitors' native languages.

All conversations, whether with the AI or a human, appear in a single shared inbox. It's designed for collaboration.

• Custom filters help you organize and tag recurring topics.
• Internal notes allow agents to leave private messages for each other within a conversation.
• Roles and permissions give you granular control over what each team member can do.
• Team analytics track workload distribution, response times, and resolutions per agent.

You can also engage visitors proactively. The tool lets you see what visitors are doing on your site in real-time, so you can tell who might be stuck or is ready to purchase. You can set up behavior-based triggers to automatically open a chat window with a targeted message. The chat widget itself is fully customizable to match your brand's look and feel. A dashboard provides detailed analytics on both AI and human agent performance, including resolution rates and customer satisfaction scores.