Customerly

Customerly is a customer support platform for SaaS teams that need to manage high ticket volumes. As an Irish company with all data stored exclusively in the EU, it provides a GDPR-compliant way to automate a significant portion of your customer service.

The platform's AI assistant is designed to handle up to 71% of incoming support requests without human intervention. It learns from your knowledge base to provide instant answers and can be configured to perform specific tasks, escalating to a human agent only when necessary.

Key functionalities include:

• AI Assistant: Automatically resolves common customer queries and can be taught to complete tasks like processing refunds or managing subscriptions.
• Unified Help Desk: Combines live chat and email into a single inbox for your support team.
• Self-Service Help Center: Lets you build a knowledge base so customers can find their own answers.
• Email Campaigns & Surveys: Send targeted messages and collect feedback with tools like NPS surveys.
• Simple CRM: Manage customer data and segment users for communication.