Edesk

eDesk is an AI-powered customer support platform designed for eCommerce businesses, built and hosted in the EU (headquartered in Dublin, Ireland). It centralizes all customer messages, order details, and channel data into a single, shared inbox. This allows your support team to manage queries from marketplaces, your webstore, and social media without switching tools, ensuring GDPR-compliant data handling.

The system uses an AI Agent to automate repetitive work, capable of handling up to 65% of common customer support tickets. This frees up your team to focus on more complex issues that require a human touch.

Key features include:

• Unified Inbox: Consolidates all customer communications from over 300 integrations like Amazon, Shopify, and eBay.
• AI-driven Automations: Automatically routes tickets, suggests replies, and analyzes customer sentiment.
• eCommerce Chatbot: Provides 24/7 automated support to answer common questions about orders, products, and shipping.
• Integrated Knowledge Base: Lets you build a self-service help center to reduce incoming ticket volume.
• Performance Reporting: Delivers insights into support metrics, customer satisfaction, and sales data.