Oct8ne

Oct8ne is a live chat tool built for e-commerce, developed by a Spanish company headquartered in Barcelona. Unlike standard text-only chats, it includes a shared visual space called a 'covisor'. This allows your support agents to show product images and videos directly from your catalog during a chat session, guiding customers as if they were in a physical store. This direct visual interaction helps answer questions faster and reduces purchase uncertainty.

Key functionalities include:

• Visual Covisor: Share and interact with product images and videos in real-time with your customers inside the chat window.
• AI Chatbot: Automate responses to frequently asked questions, freeing up your human agents to handle more complex sales or support inquiries.
• Multi-Channel Support: Manage conversations from your website, WhatsApp, and other messaging apps from a single dashboard.
• WhatsApp Campaigns: Send personalized marketing campaigns to your customer segments directly through WhatsApp.

As a European tool, Oct8ne is built with GDPR compliance as a core principle, ensuring customer data is handled according to EU regulations.