Parloa

Parloa is a platform for creating and managing AI agents for enterprise customer service. It's designed so that the teams who know your customers best can build, test, and scale both voice and chat agents without needing to be AI specialists. The goal is to handle customer interactions efficiently and turn them into positive experiences. It's built for scale.

The platform's approach is built on a few key ideas. It aims to make AI accessible to non-technical teams while providing the tools necessary for complex, enterprise-grade deployments.

• Self-improving agents: The platform includes a system where agents learn and get better with each customer interaction, improving their performance over time.
• Full lifecycle management: It provides tools for the entire process, from building and testing to deploying and maintaining the agents across different channels.
• Uncovers hidden issues: Parloa can analyze your existing customer journey to find unseen problems and opportunities before you deploy an agent.
• SAP certified: It is the only customer-facing AI agent platform to receive SAP's endorsed app premium certification, ensuring integration and reliability within that ecosystem.

Because it was developed in the EU, the platform is built with security as a core principle. It helps companies provide 24/7 coverage with no wait times, reduce cost per contact, and resolve customer issues faster.