Smartsupp

Smartsupp is a customer communication tool built in the Czech Republic, designed for e-commerce businesses that need to be GDPR compliant. It helps you turn website visitors into customers by combining live chat, automated chatbots, and an AI-powered shopping assistant in one widget. All data is hosted on secure EU servers.

Instead of just waiting for customers to contact you, Smartsupp allows you to proactively engage them, answer questions, and guide them through their purchase. It centralizes all your customer conversations from live chat, email, and social messengers into a single dashboard for your team.

Key features include:

• AI Shopping Assistant: An AI that learns from your product feed and FAQs to answer customer questions, recommend products, and provide support 24/7.
• Automated Chatbots: Build flows to handle common inquiries, qualify leads, and collect contact information even when your team is offline.
• Unified Inbox: Manage all conversations from your website, WhatsApp, and Facebook Messenger in one place, reducing response times.
• Visitor Insights: See which pages a visitor has viewed and their past conversation history to provide relevant, contextual support.