Tiledesk

Tiledesk is an open-source platform for building and deploying AI agents without writing code. Based in Italy, it provides a GDPR-compliant framework for automating customer support, internal workflows, and information retrieval. The system is designed for businesses that need control over their data and conversational AI.

Key capabilities include:

• Visual Flow Builder: Design complex conversational logic using a drag-and-drop interface. Create prompt chains and manage multiple specialized agents for different tasks.
• Knowledge Base Integration: Connect your company documents and data sources using Retrieval-Augmented Generation (RAG). The system uses hybrid search to provide accurate, context-aware answers.
• Multi-Channel Deployment: Deploy your AI agents across various channels, including web chat, WhatsApp, voice, SMS, and email, from a single platform.
• Human Agent Handoff: Set up rules for escalating conversations to human agents with the full context intact, ensuring complex issues are handled effectively.
• Data Sovereignty and Control: A key feature for European businesses is the option for on-premise deployment. This allows you to host the entire system within your own infrastructure, using open-source LLMs and vector stores for complete data control and privacy.