Dixa

Dixa is a customer service platform designed specifically for ecommerce brands. It combines an AI agent that resolves common issues with a unified workspace that brings all your support channels (phone, email, chat, social) into a single view. This helps your team work faster and provides customers with better support.

The platform's AI agent, Mim, handles routine customer inquiries on its own. It processes refunds, checks order status, and manages returns across live chat and email. This means it can resolve many common questions without needing a human agent. It works 24/7. When an issue is too complex, Mim passes the full conversation context to a human agent, so the customer doesn't have to repeat themselves.

For your support team, Dixa provides a single screen with all the necessary information. Agents can see a customer's entire order and conversation history. An AI Co-Pilot assists them by suggesting replies, translating messages, and finding relevant articles from your knowledge base. This helps agents resolve issues more quickly and consistently.

• Unified Channels: Manage conversations from email, chat, phone, WhatsApp, and social media in one inbox.
• Visual Workflow Builder: Create rules to automatically route conversations to the right agent based on skill, language, or priority without writing code.
• Automated QA: Every conversation is scored automatically against your quality criteria, highlighting trends and coaching opportunities.
• Ecommerce Integrations: Connects directly with Shopify, Magento, WooCommerce, and custom storefronts.

Dixa was built to unify all channels, including native voice support. This is different from many helpdesks that started as ticketing systems and added other channels later. As a result, features like routing and reporting work consistently across every channel. Its AI is priced per conversation, not per agent seat, which aligns costs with actual usage.