Hesk

Hesk is help desk software for organizing customer support. It's designed for small and medium-sized teams who need a straightforward way to manage and resolve issues. You can install it on your own server or use the hosted cloud version. It's easy to set up.

The system helps you centralize support requests. Users can submit tickets through a web portal, which your team can then track, assign, and collaborate on until the issue is resolved. This keeps communication organized and prevents things from getting lost in email inboxes.

To speed up your workflow, Hesk includes several key features.

• Canned responses: Save and reuse common replies to frequent questions.
• Auto-assign: Automatically route new tickets to the right staff members.
• Knowledge base: Build a self-help section with articles to answer common questions before a ticket is created. This can reduce your support volume.
• Flexible setup: Configure the software to match your team's needs.

You have two main options for using Hesk. The self-hosted version is a free PHP script that you can download and install on your own web server. If you prefer not to manage the installation yourself, there's also a paid cloud service with a flat fee. The software is available in dozens of languages.