Gnatta

Gnatta provides a customer service platform that uses AI to fully resolve customer queries, not just deflect them. Based in the United Kingdom, it's built on the principle that effective AI needs deep integration with your business systems. This approach ensures your customer support can scale without sacrificing quality.

Instead of generic chatbots, Gnatta's AI agents connect directly to your CRMs, order management systems, and other business tools. This allows them to handle complex tasks from start to finish, providing customers with accurate answers and real solutions.

Key features include:

• Complete Query Resolution: The AI can access order data, process returns, and troubleshoot issues by connecting to your backend systems.
• Unified Channel Management: Deploy AI agents and manage human-led conversations across email, web chat, WhatsApp, and social media from one place.
• Intelligent Escalation: When a query is too complex for AI, it's seamlessly handed off to a human agent with full context, ensuring a smooth customer experience.
• UK-Based and Compliant: Headquartered in the UK, Gnatta operates with a strong focus on data security and compliance with UK GDPR standards.