Trengo
Bring WhatsApp, email, social media, and calls into a single inbox. Use AI and automation to answer common questions and manage customer conversations efficiently.
Trengo centralises all your customer communication channels into one shared inbox. Instead of switching between WhatsApp, email, social media, and phone calls, your team can manage every conversation from a single dashboard. This helps prevent missed messages and provides a complete overview of customer interactions.
The platform includes AI and automation tools designed to handle repetitive tasks. For example, AI agents can resolve over 80% of common customer questions automatically, freeing up your team to focus on more complex issues. You can also build automated 'AI Journeys' to guide customers to the right information or department without manual intervention.
As a company based in the Netherlands, Trengo is built for businesses operating under EU regulations. Key capabilities include:
- Unified Inbox: Combine WhatsApp, email, social media, and voice.
- AI Automation: Deploy AI agents to answer frequently asked questions.
- WhatsApp Business API: Engage customers directly on their preferred messaging app.
- Team Collaboration: Work together on customer conversations.
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