Talkative

Talkative adds a layer of artificial intelligence to your existing contact centre, designed to handle a high volume of B2C customer interactions. It uses AI trained on your own brand knowledge to provide accurate, consistent answers across multiple channels, from your website's live chat to WhatsApp and even voice calls. The goal is to resolve common queries automatically, freeing up your human agents for more complex issues.

This UK-based platform is built with GDPR compliance and enterprise-grade security as core principles, ensuring your customer data is handled correctly. Key capabilities include:

• High-Volume Automation: Resolve up to 90% of incoming customer queries using a brand-trained AI chatbot, reducing wait times and operational costs.
• Increased Sales: Use AI-powered product recommendations and assistance during live interactions to increase average order value.
• Omnichannel Management: Engage with customers on their preferred channels, including live chat, video chat, WhatsApp, SMS, and AI-powered voice calls.
• Agent Copilot: Provide your human support team with a real-time AI assistant that suggests answers and finds information, improving response quality and speed.